Privacy Policy
Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we handle your data.
Effective Date: March 15, 2025
1. Information We Collect
We collect information you provide directly to us when you use our budget preparation services, create an account, or contact us for support. This helps us deliver personalized financial planning tools that actually work for your situation.
Personal Information
Name, email address, phone number, and mailing address when you register for our services or contact us.
Financial Data
Budget categories, income information, expense tracking data, and financial goals you input into our planning tools.
Usage Information
How you interact with our platform, features you use most, and time spent on different sections of our service.
Technical Data
IP address, browser type, device information, and cookies that help us improve your experience and keep your account secure.
2. How We Use Your Information
Your information helps us provide better budget preparation services and support. We don't sell your data to third parties, and we only use it in ways that directly benefit your financial planning experience.
Service Delivery
- Create and maintain your budget tracking tools
- Provide personalized financial planning recommendations
- Send you important updates about your account and our services
- Offer customer support when you need help
Service Improvement
- Analyze usage patterns to enhance our budget preparation features
- Develop new tools that address common financial planning challenges
- Improve website performance and user interface design
3. Information Sharing and Disclosure
We don't sell your personal information. Period. We may share your data only in specific circumstances that are necessary for providing our services or required by law.
Important: We never share your financial data with marketing companies or data brokers. Your budget information stays private and is only used to help you achieve your financial goals.
- Service Providers: We work with trusted third-party companies that help us operate our platform, such as cloud hosting providers and payment processors. These partners are required to protect your information.
- Legal Requirements: We may disclose information if required by law, such as responding to a court order or government request.
- Business Transfers: If Brainwavepulse is acquired or merged, your information may be transferred to the new owners, but the same privacy protections will apply.
- Protection of Rights: We may share information to protect our rights, property, or safety, or that of our users or the public.
4. Your Rights and Choices
You have control over your personal information. Here's what you can do and how to do it:
Access Your Data
Request a copy of all personal information we have about you. We'll provide this within 30 days of your request.
Correct Information
Update or correct any inaccurate personal information in your account settings or by contacting us directly.
Delete Your Account
Request deletion of your account and associated data. Some information may be retained for legal or business purposes.
Data Portability
Download your budget data in a commonly used format so you can transfer it to another service if needed.
Opt-Out Communications
Unsubscribe from marketing emails or promotional communications while still receiving important account updates.
Restrict Processing
Request that we limit how we use your personal information in certain circumstances.
How to Exercise Your Rights
To make any of these requests, contact us at support@brainwavepulse.com or use our contact form. We'll verify your identity and respond within 30 days. There's no charge for most requests, though we may charge a reasonable fee for excessive or repetitive requests.
5. Data Security
We take protecting your financial information seriously. Our security measures include industry-standard encryption, secure servers, and regular security audits to keep your data safe.
Technical Safeguards
- SSL encryption for all data transmission between your device and our servers
- Encrypted storage of sensitive financial information in our databases
- Regular security updates and patches to our systems
- Multi-factor authentication options for account access
Organizational Safeguards
- Limited access to personal data on a need-to-know basis
- Regular training for employees on data protection practices
- Background checks for staff with access to sensitive information
- Incident response procedures for potential security breaches
6. Data Retention
We keep your information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.
- Account Information: Retained while your account is active and for 7 years after account closure for tax and legal compliance.
- Budget Data: Stored while your account is active and for 3 years after deletion to help with any recovery requests.
- Communications: Customer support communications are kept for 2 years to help resolve any ongoing issues.
- Technical Logs: Server logs and usage data are automatically deleted after 12 months.
7. International Data Transfers
While our primary operations are based in Vietnam, we may transfer your information to other countries for processing and storage. When we do this, we ensure appropriate safeguards are in place to protect your data.
All international data transfers comply with Vietnam's Personal Data Protection regulations and include contractual protections that meet international standards for data security and privacy.
8. Cookies and Similar Technologies
We use cookies and similar technologies to improve your experience on our website, remember your preferences, and provide personalized budget preparation tools.
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality and security
- Preference Cookies: Remember your settings and customizations
- Analytics Cookies: Help us understand how you use our services to make improvements
- Marketing Cookies: Used to show you relevant information about our services (you can opt out)
You can control cookies through your browser settings, but some website functionality may be limited if you disable certain cookies.
9. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you through email or a prominent notice on our website.
Minor updates, such as clarifications or formatting changes, may be made without notice. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your personal information, we're here to help.
Email: support@brainwavepulse.com
Phone: +842838445710
Address: Central Tower, Tầng 14 Toà, 43 P. Quang Trung, Quang Trung, Hồng Bàng, Hải Phòng, Vietnam
We typically respond to privacy inquiries within 2-3 business days.